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Our Engagement
This privacy policy was created to demonstrate our firm commitment to protecting your personal information. The privacy policy only applies to transactions made, and data gathered, on the Reservatech website ( “the site�? ) and by our telephone Call Center (‘the Call Center).This policy does not apply to any other website or offline point of contact between you the customers and Reservatech. Please review this privacy policy periodically to verify the updates. This privacy policy has been revised on December 12, 2006. Each time you visit the Site or use our Call Center and provide us with information, you are accepting the conditions described in this privacy policy. The use of the Site or the Call Center is an automatic consent to our use and disclosure of the information that you provide, and an agreement to receive emails, as described below.

Who are we?
We are a Canadian company situated in Chicoutimi, Quebec, using highly advance technologically to process transactions. When we say "we" or "Reservatech" in this privacy policy, we mean the Reservatech network ( .

Information We Collect From You

We may collect "contact information" such as (i.e., full name, postal address, phone number and email address) as well as "financial information" such as (i.e., passwords, credit and debit card numbers). Please note that information about your credit or debit card are not kept in our system for security reasons.

IP Address

Like most e-commerce websites, our goal is to optimize the performance of the Site and detect easily problems that occur in order to give the best service to our customers. For this reason, each time you are using the Site, we automatically collect your IP address and the last web page that you visited. With your IP address we can identify you and gather broad demographic information.


Like most websites, the Site uses cookies to help keep track of your purchases and other activity on the Site and enhance your experience on the Site. The cookies are also used to provide you with personalized information. If you wish to disable these cookies, the "help" portion of the toolbar of your Internet browser will assist you in doing so, however; it is not recommended to do so, as it may cause problems in accessing certain areas or features of the Site.

Our Security

The Site has security measures in place to help protect against the loss, misuse and alteration of the information under our control. The secure encrypted protocol (SSL) technology that we use, help protect the security of e-commerce transactions. We encrypt your contact information and financial information as it travels over the Internet and we store your financial information on our servers in encrypted form. Your information may be transferred to and maintained in whole or in part on computer networks located outside of the province where you reside. They may also be stored on computer equipment leased or authorized from third parties.
How We Use Contact and financial Information; Responsibility
Deleting Information

You may click on the Site's ‘Profile’ link and follow the instructions to modify information you have previously provided to us. If you would like to deactivate your Profile you must communicate with our customer service. Please note that deactivating your account under my profile will not delete all of your contact information contained on our systems, as much or all of this information will be retained to preserve an historic of our commercial relationship with you.

Information shared with our event providers

Reservatech sells tickets on behalf of others; it does not produce or presents events. Venues, promoters, artists' representatives, teams, leagues and others "Event Providers" are producing and presenting events. When ordering tickets through Reservatech, you are providing your information directly to Reservatech instead of to the Event Providers. We may then provide your contact information and/or financial information to the Event Providers. Event Providers are not subject to this privacy policy and may still use your contact information to communicate with you by sending emails or through other means. If you want to learn about a particular Event Provider's privacy policies, you must contact that Event Provider directly. You may buy tickets anonymously by purchasing tickets directly through the Event Provider's box office, Reservatech outlets or point of sales.

We use your financial information to insure the payment and deliver the goods and services requested. In some cases we may use, and consequently we may provide to service providers, your personal and or financial information to facilitate tickets pick up the night of the event, to resolve possible conflicts or others. We may also provide your financial information to your credit card issuer, financial institutions or credit card processors to process transactions and for their other purposes. When buying online or through the Call Center, you are providing us with an e-mail address by which we, or the Event Provider, can communicate with you under the conditions described in this privacy policy.

We may disclose specific contact information or/et financial information when we determine that such disclosure will be helpful to comply with law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of Reservatech. Also, your contact information may be transferred to a third party in the event of a change of ownership, a transfer of assets, or in case of bankruptcy.

Reservatech will not be responsible or otherwise liable for any use or disclosure of your contact information by a third party to whom Reservatech is allowed to disclose your contact information under this privacy policy.
How to Contact Us Regarding this Privacy Policy

If you have any questions or concerns about this privacy policy or would like to contact us regarding the information you have submitted to us, you can contact us at the following addresses:

To contact us:
By email:

By Mail:,
930 rue Jacques Cartier est, B-101
Chicoutimi, P.Q.
Canada, G7H 5K9