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About Events :
Buying online :
General Questions :
Tickets pick up :
Gift certificate :
Exchanges and cancellations :

Answers :
How long prior to the show can I buy tickets?
You can usually purchase tickets on the Reservatech Network up to two hours prior and, at the box office up to at least an hour after the show has begun.
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What is a ‘grand public’ or general admission means?
Both terms means the same thing: there is no seats assignment. Some venues will have events with only general admission and some will have some where only a section is in general admission. It is important to verify correctly the status.
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Why sometime dates or seats are added after the first date of sale?
Often the promoters want to make sure that the first show sells before they offer another date, or again, because the show is selling so well, they open new sections for sale.
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Who do I call if I have problems with my purchase or questions about an event?
You can reach the customer service line at (418)-545-3330 or send an e-mail to info@reservatech.net and describe your problem. Our agents will be pleased to help you.
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At what time does the door open the night of the event?
In most of the venues, the doors open an hour prior to the beginning of the show; however, the box office usually opens at least 2 hours prior to the show for pick ups.
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Do I absolutely need a credit card to buy online
Yes, the credit cards accepted are Mastercard or Visa. You can purchase your tickets at any Reservatech outlets and point of sales or a t the box office of the venue. (See outlets list)
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Can I buy tickets from individuals or organism other than the authorized sales outlets or Reservatech point of sale?
Reservatech is not responsible for tickets bought by other means than the authorized sale outlets or point of sale. If you buy tickets from non authorized sources, your entry could be denied and your tickets will not be reimbursed.
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How long does it take to sell a popular event?
Buying on the internet allows hundreds of purchases simultaneously, plus all the sales made through the sale outlets and point of sales, the totality of the tickets can be sold in less than an hour. If you wish to purchase tickets for a popular event, it is recommended to do it early.
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Can I prepare before the sale of a popular event?
A few things can be done prior to a sale; first, making sure that you have an existing profile with Reservatech, secondly, making sure that you remember your user and password for login and finally, making sure that the day of the sale, you have logged in prior to the beginning of the sale.
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Is the site secure for payment by credit card?
Yes, the transactions are encrypted and secured by a high level security system certified by trustkeeper. This logo sigle will appear on all the pages where the information needs to be protected.
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What is the lap of time that I have to complete my purchase?
When buying tickets online, your tickets are reserved for a period of 10 minutes unless erased from your cart. This time allows you to complete your transaction and, if necessary, create your profile. You will find a clock situated on the bottom left side of your screen indicating the time remaining to complete your transaction. If by any chance you are unable to complete your transaction in the time provided, your tickets will become available for the public to purchase.
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Why can I access an event on the website, and not purchase it?
If you are unable to buy a calendar event, it is most likely because it is not yet for sale. This method is often used to promote events. It is possible for you to verify the date and time of when the event will be on sale by clicking on the event itself.
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Is there a limited time for the purchase of tickets for a specific event?
Usually the tickets can be bought on the internet, points of sales and sale outlets up to 2 hours prior to the beginning of the show and at the box office up to an hour after the beginning of the show. Of course, the sale could be finished prior to these delays if the show is sold out.
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What happens to the personal information submitted to Reservatech?
The information is kept by Reservatech and is subject to the confidentiality policy.
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How do I get an invoice?
You can reach our customer service department and they will be pleased to fax you a copy; however, if you are buying online, the system will automatically sent you one at your e-mail address submitted.
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Can I make many purchases for a same event?
Yes, the numbers of tickets bought by transaction could be limited; however, there are no limits to how many purchases you can make.
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I have problem buying online, who should I call?
You can reach the customer service line at (418)-545-3330 or send an e-mail to info@reservatech.net and describe your problem. Our agents will be pleased to help you.
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Do my guesses need to carry an ID with them?
No, an ID is necessary only for the cardholder who has bought the tickets.
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Can I buy tickets for somebody else?
Yes you can; however, the cardholder is the only person that can pick up the tickets.
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Could a faxed or copied ticket be accepted if presented at the box office?
No, only an original ticket will be accepted at the box office.
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What can I do if I have lost my authorisation number?
The box office can find your confirmation using your name and phone number. You can call the box office and try to get them to send it back to you or make sure that you arrive at the event early with your ID and the agent should be able to assist you.
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At what time does the door open the night of the event?
In most of the venues the doors open an hour prior to the beginning of the show; however, the box office usually opens at least two hours prior to the show for pick ups.
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How can I buy a gift certificate?
You can buy a gift certificate online or by telephone at (418)545-3330 or 1-877-545-3330.
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What can I use my gift certificate for?
You can exchange you gift certificate against any show sold on the Reservatech system. You need to present your gift certificate at one of our sale outlets or at any of our point of sales and they will be pleased to exchange them for ticket(s) of your choice.
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What are the Reservatech exchange and cancellation policies?
There are no refunds or exchanges allowed once the tickets are paid. It is important to make sure that you are able to assist at the show before you buy your tickets and that you are buying the right show. See selling and refund policies.
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Can I sell my ticket if I cannot assist at the event?
Selling tickets at the event site is not permitted. Reservatech is not responsible for tickets bought from a third party.
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What happens if the event is cancelled?
If the event is cancelled, the refund will be done by the box office venue regardless of where the purchase was made.
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What do I need to do if I have lost my ticket or my ticket was stolen?
If you loose your ticket, please contact the venue as soon as possible so they can be aware and use your confirmation number to identify yourself. The decision regarding replacing your ticket will be made by the venue. The venue is not responsible for the lost or stolen tickets.
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